Rusty Stumps Scale Models is a 'retirement' company. We, not the
company, are retired. We will do our best to ship your order as
soon as possible. Please allow
two to three business days from order date to shipping. On larger orders
this can take a bit longer as we manufacture everything we sell
and do not keep large inventories.
ALL shipping from Rusty Stumps Scale Models is done through US
Postal Services (USPS). Only on special request
(additional cost involved) do we use FedEx or UPS package
shipping. If you provide a proper email address you will receive
automatic email notification when your order is shipped which
will include a tracking number. You can then go on line to www.usps.gov enter the tracking number and track your package as
it makes it way to you.
INTERNATIONAL SHIPPING: All
international orders, outside the United States, are shipped US
Postal International. We CANNOT TRACK packages once they
leave the US Postal Service. You must contact your Postal System
CUSTOMS OFFICE and give them the US Postal Tracking number.
Don't contact us as there is nothing we can do to help, sorry.
CANADA & MEXICO
customers: ALL our products are manufactured
in the USA. The NAFTA treaty allows for these
items to be shipped to your country DUTY FREE. All
packages are clearly marked on the outside with "Made
in the USA" for this reason.
We do not attempt to make
profit on shipping charges. In order to calculate
shipping as best we can it is done on a single item. When you
purchase multiples it possible the shipping costs seem high. If
when we ship it is found that the estimated shipping charged is
excessive, generally $1 - $2 USDA or higher we will refund the
excess difference to the payment method used, credit card,
PayPal, etc. On some shipments the shipping charges are actually
less that what was estimate. Those we absorb.