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If you have any issues trying to finalize your order please email us at info @ rustystumps.com

 

 
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    SHIPPING:     

Rusty Stumps Scale Models is a 'retirement' company. We, not the company, are retired. We will do our best to ship your order as soon as possible. Please allow two to three business days from order date to shipping. On larger orders this can take a bit longer as we manufacture everything we sell and do not keep large inventories.

ALL shipping from Rusty Stumps Scale Models is done through US Postal Services (USPS). Only on special request (additional cost involved) do we use FedEx or UPS package shipping. If you provide a proper email address you will receive automatic email notification when your order is shipped which will include a tracking number. You can then go on line to www.usps.gov enter the tracking number and track your package as it makes it way to you.

INTERNATIONAL SHIPPING: All international orders, outside the United States, are shipped US Postal International. We CANNOT TRACK packages once they leave the US Postal Service. You must contact your Postal System CUSTOMS OFFICE and give them the US Postal Tracking number. Don't contact us as there is nothing we can do to help, sorry.

CANADA & MEXICO customers: ALL our products are manufactured in the USA. The NAFTA treaty allows for these items to be shipped to your country DUTY FREE. All packages are clearly marked on the outside with "Made in the USA" for this reason.

We do not attempt to make profit on shipping charges. In order to calculate shipping as best we can it is done on a single item. When you purchase multiples it possible the shipping costs seem high. If when we ship it is found that the estimated shipping charged is excessive, generally $1 - $2 USDA or higher we will refund the excess difference to the payment method used, credit card, PayPal, etc. On some shipments the shipping charges are actually less that what was estimate. Those we absorb.

 

NOTE: We do not Backorder. Orders will be held until all items on the order are ready to ship. This includes orders for items such as re-issue or pre-orders of new kits that aren't ready to ship but are still in production. If you require these additional items to be shipped separate then they need to be placed on a separate order.

 


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